Downey Car Care Center

–10☆’s.🤬 Have been going to Downey auto care for years. But I haddent been in a while, so I thought I would have my new to me 2013 GMC Terrain Detailed they were not too busy. It was very expensive, $400 ±. They said it would be 4hr. They said in and out they do everything. So I thought ok my truck will really look new. So after about almost 2 hours, my husband went to go check and see and watch for a few. The man said they were done. He said, “Really? He came back over to me and said it’s done. I said it’s barley 2 hrs. So he looked at it. I looked it looked washed the interior was cleaned. So we left, and the more and more we looked at it. It was not waxed at all it still had the tiny wash scratches. There were no signs of waxing or polishing at all. 😤😢I was so disappointed with Downey auto care center. I used to recommend their servers. Never again never!!
Never go there it’s not the same owners or something.. 😡🤬 NOT RECOMMEND AT ALL…

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the brake inspection upon initial arrival. When I pointed out the banner at their shop that says “Free Brake Inspection” and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a “Free” brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex’s Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex’s Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex’s Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex’s Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex’s Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex’s Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.)

Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

I never experienced such exceptional service and care from anyone before, Anthony Argueta did a wonderful job serving me as a first time customer but also kinda, courageous and genuinely invested in their customers satisfaction. They took great care of my vehicle, and I’m thrilled with the results. Definitely coming back for future services. Thank you Downey Car Care Center and thank you for excellent service!