Southwest HVAC

Our A/C stopped working during this horrible heat wave, and after calling 11 different HVAC companies, this was the only company that was able to get me scheduled the soonest. They originally booked me for Saturday but told me they would call if an earlier appointment became available. To my surprise, they contacted me the very next day because of a cancellation.

Our technician, Fabian, was outstanding. He was extremely knowledgeable, professional, and thorough. He took the time to explain what was causing the issue and also educated us on the importance of routine A/C maintenance to help prevent future problems. I really appreciated that he answered all of our questions without making us feel rushed.

The entire experience, from scheduling to the repair, was excellent. It’s hard to find a company that’s responsive, honest, and reliable, but this one exceeded our expectations. We will definitely continue using them for all of our future heating and air conditioning needs. Highly recommend!

Eric was our technician during the service call. He was able to diagnose what the problem is and set an appointment for next week. When he left our home the air conditioner was working and he replaced the filter. i am so impressed with this company, Southwest HVAC for their professionalism and knowledge, I am so grateful that they are able to do the work to make sure that we have a working air conditioner during these hot summer months. Thank you so much for everything you did today Eric. I really appreciate you coming out in a timely manner for this service call and being able to do all the repairs for me next week

After speaking with a few different companies in the Long Beach area, I happened upon Southwest HVAC given their positive reviews. I’d been looking for someone to decommission the old gas heater on the second floor of my home and install mini splits in both of the bedrooms.

Luis came a few days later and was incredibly patient and helpful in discussing different options with me. He was the only person of all the companies I met with to sit down at my kitchen table and compile the quote with me there. The quote wasn’t the lowest I received, and also not the highest…but it was this transparency and the way he treated me like a friend or family member that convinced me I had found the right contractor.

My intuition was right! Luis and his incredible team at Southwest HVAC couldn’t have done a more expert, “white glove” kind of job on the installation. I have a fairly modern home, and they took special care to ensure that anything visible was as streamlined as possible, all while keeping it up to code. For example, they connected the drainage for the two bedrooms so that only one small hidden drainage pipe runs down the back of the house. There were far easier ways of doing this, but they took the route that was the most streamlined and created the best aesthetics.

The Daikin units are so quiet you can’t hear when they’re on at night, and they cool/heat the bedrooms within a few minutes. If you are considering Southwest HVAC but on the fence, this is your sign to go for it! Folks on the team had decades of plumbing, electric, and carpentry experience, took great pride in their engineering and craft, and truly went “the extra mile.”

Thank you to Luis and the entire team. This sort of integrity is rare, and I am so grateful for your incredible work!